Help

Support

Setup help, common questions and a direct line to us.

Email support

Tell us which broker you're connecting to and what you're seeing. The more detail, the faster we can help.

Most replies go out within 1–2 business days.

Email support

Requirements

  • iPhone or iPad running iOS 17 or later
  • An MQTT broker reachable from your device over the local network, a VPN or the internet
  • For TLS, the broker's CA; for mTLS, a client certificate and key

Common questions

How do I connect to a local Mosquitto broker?

Add a profile with your broker's host (or IP) and port: 1883 for plain MQTT, 8883 for TLS. If it won't connect, open Connection Doctor. It names the failing layer: DNS, TCP, TLS or MQTT.

How do I connect to Home Assistant?

Use the Home Assistant template, point it at your broker (often the Mosquitto add-on on port 1883 or 8883), and subscribe to homeassistant/# to see discovery topics. Enter the MQTT username and password you configured in Home Assistant.

How do I work with Zigbee2MQTT?

Subscribe to zigbee2mqtt/# to see your devices. The app includes safe command templates for actions like permit_join and restart so you don't have to hand-craft the JSON.

How do I connect to AWS IoT Core?

AWS IoT requires mutual TLS. Import your device identity as a .p12/.pfx bundle in the Certificate Manager, set the ALPN protocol to x-amzn-mqtt-ca (or use port 8883), and the app handles SNI for you.

What should I check if a certificate won't import?

Make sure the CA is PEM and your client identity is a .p12/.pfx bundle (a standalone PEM private key isn't supported), and that you've entered any passphrase. The Certificate Manager flags expiry, SAN/CN and hostname mismatches so you can see what's wrong.

Can I delete a retained message?

Yes. Publishing an empty payload with the retain flag clears a retained message. MQTT Commander asks you to confirm first, so you never wipe a topic by accident.

How do I export a session for a bug report?

Use the message log's export to CSV or JSON. Exports redact secrets and raw payloads, so they're safe to share in a ticket or with a colleague.