Support
Setup help, common questions and a direct line to us.
Email support
Tell us which broker you're connecting to and what you're seeing — the more detail, the faster we can help.
We typically reply within 1–2 business days.
Requirements
- iPhone or iPad running iOS 15 or later
- An MQTT broker reachable from your device — local network, VPN or internet
- For TLS, the broker's CA; for mTLS, a client certificate and key
Common questions
How do I connect to a local Mosquitto broker?
Add a profile with your broker's host (or IP) and port — 1883 for plain MQTT, 8883 for TLS. If it won't connect, open Connection Doctor: it will tell you whether the issue is DNS, TCP, TLS or MQTT.
How do I connect to Home Assistant?
Use the Home Assistant template, point it at your broker (often the Mosquitto add-on on port 1883 or 8883), and subscribe to homeassistant/# to see discovery topics. Enter the MQTT username and password you configured in Home Assistant.
How do I work with Zigbee2MQTT?
Subscribe to zigbee2mqtt/# to see your devices. The app includes safe command templates for actions like permit_join and restart so you don't have to hand-craft the JSON.
How do I connect to AWS IoT Core?
AWS IoT requires mutual TLS. Import your device certificate and private key in the Certificate Wizard, set the ALPN protocol to x-amzn-mqtt-ca (or use port 8883), and the app will handle SNI automatically.
Importing a certificate isn't working — what should I check?
Make sure the file is .p12/.pfx or PEM, that the private key matches the certificate, and that any passphrase is entered. The Certificate Wizard flags expiry, SAN/CN mismatches and incomplete chains so you can see what's wrong.
Can I delete a retained message?
Yes. Publishing an empty payload with the retain flag clears a retained message. MQTT Commander asks you to confirm first, so you never wipe a topic by accident.
How do I export a session for a bug report?
Use the message log's export to CSV or JSON. Exports redact secrets and raw payloads, so they're safe to share in a ticket or with a colleague.